Product Warranty

  1. Warranty Policy

  2. CR Rewards Membership Terms and Condition

  3. Legal, Terms of use, Trademark

1. Warranty Policy

Limited Local Warranty for Electronic Malfunction and Manufacturer Defect

Nothing in this warranty purports to limit, modify, take away from, disclaim, exclude or suspend any mandatory warranty requirements provided or non-excludable statutory rights you may have under the law. This warranty gives you additional protection for your product, as delivered new in the original packaging to the original end-user purchaser (“Product”), subject to the exclusions, terms and conditions herein.
This Product is warranted for the specified Warranty Period from the date of original retail purchase against defects in quality and materials under normal, non-commercial use.

Unless otherwise specified, this warranty only covers the defects in material, design and workmanship of the hardware components of the Product as originally supplied. The warranty does not cover any software, consumable items, or accessories even if packaged (in box) or sold together with the Product. For details on any user rights with respect to software, please refer to licensing agreement accompanying such software.

This limited warranty is only valid in Singapore, and the Product is not eligible for any international warranty service. Warranty service may only be performed a REMAX & WK Singapore Pte Ltd authorized service centre.

This warranty only applies to Products manufactured or for REMAX & WK Singapore Pte Ltd that can be identified the original “REMAX” trademark, trade name or logo affixed to them, and LOCALLY purchased from REMAX & WK Singapore Pte Ltd or REMAX & WK Singapore Pte Ltd Singapore dealers, distributors or resellers.

REMAX does not warrant uninterrupted or error-free operation of the Product. Product performance is affected system configuration, software, applications, and your data and operator control of the system, among other factors. While the Product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration of the Product with other systems.

For the avoidance of doubt, minor imperfections within design specifications and that do not materially alter functionality of the Product are not considered a defect under this warranty.

If any section, provision, clause, sentence or part thereof of this warranty is held to be void, invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder shall not in any way be affected or impaired there.

Except where otherwise expressly provided, the terms and conditions of this warranty are contained exclusively herein, and no other agreement, provision or statement, regardless of the origin of the same, shall be accepted as extending, adding to, subtracting from or otherwise altering the terms of this warranty. No warranty or guarantee given any other person, firm or corporation with respect to the Product shall be binding on REMAX & WK Singapore Pte Ltd.

Limitations and Exclusions

Notwithstanding that the Product is within the Warranty Period, this warranty shall be invalidated and rendered void upon the following:

The Product serial number, IMEI number or warranty seal has been removed, erased, defaced, altered, tampered or is illegible; or

The Product shows evidence of commercial use; impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions; electrostatic discharge; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage during shipment to / from REMAX & WK Singapore Pte Ltd authorized service centre; damage caused installation of any software, programs or applications, or use of any accessories, consumable items or peripheral equipment not provided or approved REMAX & WK Singapore Pte Ltd for use with the Product; improper alteration, modification, adjustment, tampering; replacement of parts with parts not provided or approved REMAX & WK Singapore Pte Ltd; or dismantling, opening, service or repair performed other than REMAX & WK Singapore Pte Ltd authorized service centre; or any other use contrary to the product manual.

This warranty does not cover:

Faults been communicated before purchase of the item;

Missing accessories or external parts of the Product;

Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;

Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;

General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;

Any other circumstance such that repair would be contradictory or not in compliance with good business practice.

To the fullest extent permitted law, the warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Product and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the Warranty Period expressed herein.

To the fullest extent permitted law, REMAX & WK Singapore Pte Ltd shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use of the Product or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Product, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, product liability, the negligence of REMAX & WK Singapore Pte Ltd, or otherwise, even if REMAX & WK Singapore Pte Ltd is aware of the possibility of such damages. REMAX & WK Singapore Pte Ltd does not exclude or limit liability for personal injury or death resulting from REMAX & WK Singapore Pte Ltd’s negligence.

In no event shall any recovery against REMAX & WK Singapore Pte Ltd exceed the actual price paid for the purchase of the Product.

Without limiting the generality of the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to any third parties and their property arising out of the use, misuse or inability to use the Product not caused directly the negligence of REMAX & WK Singapore Pte Ltd.

You agree and acknowledge that REMAX & WK Singapore Pte Ltd’s exclusions and limitations of liability are reasonable in the circumstances.

Customer Data / Items Left in the Product

It is your responsibility to secure and / or back up remove any programs, data or other material stored in the Product. You must also delete any confidential / personal information contained in the Product before handing over the Product for repair. REMAX & WK Singapore Pte Ltd assumes no responsibility for any loss, damage, destruction, alteration or failure to maintain confidentiality of programs, data, information or other material left in the Product, howsoever caused, whether during servicing of the Product, through use of synchronisation software for the Product, or otherwise.
It is your responsibility to remove any accessories, external parts or other attachments to the Product (“Accessories”) prior to handing in the Product for servicing. REMAX & WK Singapore Pte Ltd shall not be liable for any loss, damage or destruction to any such Accessories which are not removed.

Obtaining Warranty Service

By making a claim under this warranty, you agree to waive any claim(s) for compensation, monetary or otherwise, which you may be entitled to in respect of the Product other than that provided under this warranty, if any.
If you consider that the Product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with any warranties or legal rights given to you under the law, you must give notice to REMAX & WK Singapore Pte Ltd of the alleged defects promptly upon discovery.
If a valid claim is made on a valid warranty during the Warranty Period, REMAX & WK Singapore Pte Ltd will, upon sight of valid supporting documents (i.e. dated proof of purchase and warranty card), repair, or for user-installable parts require you to repair the Product.
REMAX & WK Singapore Pte Ltd may conduct diagnostic tests on the Product to determine the cause of failure / defect. REMAX & WK Singapore’s decision on all claims, including without limitation whether there is a defect in the Product, the cause of failure / defect, validity of the warranty, and what remedy is to be provided, shall be conclusive and you agree to abide such decision. Products with valid warranty subsisting will upon repair or replacement continue to be warranted for the remaining of its warranty period, or for a period of thirty (30) days from the date of completion of repair or replacement, whichever is longer.
For the avoidance of doubt, REMAX & WK Singapore Pte Ltd shall not in any way be liable under this warranty to repair, replace or refund any Product which REMAX & WK Singapore Pte Ltd may, at its sole discretion, decide as being “Out of Warranty” due to breach of the warranty terms, invalidation of the warranty, expiry of the Warranty Period, or other reasons. Notwithstanding the foregoing, REMAX & WK Singapore Pte Ltd may at its sole discretion agree to repair an Out of Warranty Product, on the condition that you pay an appropriate service fee for the repair. Repairs on Out of Warranty products carry a one (1) month warranty from the date of completion of service for the: (a) parts repaired / replaced, and (b) same fault for which the repair was conducted.
Repair or replacement may involve the use of functionally equivalent refurbished or reconditioned products or parts.
Any replaced product or part, or fully refunded product, shall become the absolute property of REMAX & WK Singapore Pte Ltd and must be returned to REMAX & WK Singapore Pte Ltd.

2. CR Rewards Membership Terms and Condition (Coming Soon)

Welcome to CR Rewards. This membership offers you exclusive privileges at CH2 and REMAX store island-wide. Sign Up Fee $30.00 or accumulate spending of $200.00 in a calendar month.

Open to all residents of Singapore except for employees of CH2 Technologies Group of companies and their immediate family members.

We do not share member details to any 3rd Parties. Members are responsible for their account security, details and rebates. CR Rewards is not responsible for any damages including data breach/loss resulting from members sharing their account details.

Rebates earned for refunded purchase will be deducted accordingly

CR Rewards reserves the rights to amend or withdraw any condition or benefits without prior notice.

Members earn “CR Diamonds” with every Dollar spent in store. Points are awarded only on sales of products, excluding but not limiting to, Vouchers, Repairs, Services, Extended Warranty and Delivery.

If there are any discrepancy on your account, please provide all your receipts for verification within 14 days of your purchase.

In event of any dispute, we reserve the rights to the final decision.


3. Legal

Terms Of Use

The terms and conditions set forth below (the “terms”) govern you while on this site on the World Wide Web (the “site”) and are legally binding on you. If you do not agree with any of the listed conditions, do not access or otherwise use this site or any information contained on this site. Your use of the site shall be deemed to be your agreement to each of the terms set forth below

General use Restrictions

All information, documents, products and services, trademarks, logos, graphics, and images (“Materials”) provided on this site are copyrighted or trademarked and are the property of REMAX & WK Singapore Pte Ltd and it’s listed subsidiaries. Any unauthorized use of any material contained on the site may violate copyright laws, trademark laws, the laws of privacy and communications statutes.

REMAX & WK Singapore Pte Ltd grants you the limited right to display the Materials only on your personal computer for your personal use. You agree not to use the materials for any other purpose without the prior written consent of REMAX & WK Singapore Pte Ltd. Without limitation, you agree not to reproduce, re-distribute, sell, publish, broadcast or circulate any information contained in the materials to anyone, including others in the same company or organization. You may not post content from this site to news groups, mail lists, or bulletin boards. You acknowledge and agree that, except as set forth herein, you have no right to modify, edit, alter or enhance any of the materials in any manner. This limited license terminates automatically, without notice to you, if you breach any of these terms. Upon termination you agree to immediately destroy any printed or downloaded materials.

You agree not to “frame” or “mirror” any materials or third-party content contained on this site on any other server or internet based device without the advanced written permission of REMAX & WK Singapore Pte Ltd or its licensors, respectively. This site may be linked to other sites on the World Wide Web or Internet which are not under the control of or maintained REMAX & WK Singapore Pte Ltd. Such links do not constitute an endorsement REMAX & WK Singapore Pte Ltd. You acknowledge that REMAX & WK Singapore Pte Ltd is providing these links to you only as a convenience, you further agree that REMAX & WK Singapore Pte Ltd is not responsible for the content of such sites.

Certain areas of this site are password restricted to authorized users (“Restricted Areas”) If you are an authorized user of the Restricted Areas, you agree that you are entirely responsible for the confidentiality of your password and account information, and agree to notify REMAX & WK Singapore Pte Ltd immediately if your password is lost, stolen, disclosed to an unauthorized third party, or other wise may have been compromised. You agree that you are entirely responsible for any and all activities which occur under your account, including any fees which may incurred under your password protected account whether or not you are the individual who undertakes such activities. You agree to immediately notify REMAX & WK Singapore Pte Ltd of any unauthorized use of your account or any other breach of security in relation thereof known to you.

You acknowledge that this site may include certain inaccuracies or typographical errors which may affect the quality of materials and third-party content. You acknowledge that the materials or any third-party content have not been independently verified or authenticated in whole or in part REMAX & WK Singapore Pte Ltd, and agree that REMAX & WK Singapore Pte Ltd does not warrant the accuracy or timeliness of materials or the third-party content, and further agree that REMAX & WK Singapore Pte Ltd has no liability for any omissions in the materials and content, whether provided REMAX & WK Singapore Pte Ltd or any third-party

General disclaimer

Services and Materials are intended only for REMAX & WK Singapore Pte Ltd’s customers and are provided only for your convenience. REMAX & WK Singapore Pte Ltd grants you no license or property rights to any such Services and Materials…REMAX & WK Singapore Pte Ltd does not warrant the accuracy, completeness, or reliability of Services and Materials and other items contained on this server or any other server.

The service and materials are provided REMAX & WK Singapore Pte Ltd on an as is basic, and REMAX & WK Singapore Pte Ltd expressly disclaims any and all warranties, express or implied, including without limitation warranties of merchantability and fitness for a particular purpose, with respect to any service or materials.
REMAX & WK Singapore Pte Ltd retains all trademark right and copyright on all text and graphics. You have no right to reproduce them in any way other than for your personal use.

Limitation of Liability

To the maximum extent permitted applicable law, REMAX & WK Singapore Pte Ltd shall not be liable to you or third-party claiming through you for any damage suffered as a result of your displaying, copying or downloading information or material contained on this site. In no event shall REMAX & WK Singapore Pte Ltd be liable to you or any third-party for any indirect, extraordinary, exemplary, punitive, special incidental or consequential damages(including loss of data, revenue, profits or other economic advantage) however arising, whether for breach or in tort even if REMAX & WK Singapore Pte Ltd has previously advised of the possibility of such possible damage.

Local Laws

REMAX & WK Singapore Pte Ltd controls and operates this site from it’s headquarters in Singapore. If you use this site from outside of Singapore, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import laws of other countries in relation to the materials and third-party content.

Violation of Terms of This Site

If you violate the terms of this site, REMAX & WK Singapore Pte Ltd reserves the right to terminate service to you without further notice or explanation. REMAX & WK Singapore Pte Ltd’s preferred course of action is to advise you of your inappropriate behavior and advise you of any corrective action. However, flagrant violations of these Terms as determined REMAX & WK Singapore Pte Ltd in its sole discretion, will result in immediate termination of service.

You agree that REMAX & WK Singapore Pte Ltd and it’s licensors may make improvements and/or changes in the services and prices described in this site, if any, at any time without notice, and further agree that REMAX & WK Singapore Pte Ltd can revise these Terms at any time without notice updating this posting. Your continued use of the site after such modifications have been made constitutes your acceptance of such revised Terms.

The failure of REMAX & WK Singapore Pte Ltd to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to REMAX & WK Singapore Pte Ltd in writing. The Terms comprises the entire agreement between you and REMAX & WK Singapore Pte Ltd and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. Your use of the Site, however, is subject to the additional disclaimers and caveats that may appear throughout the site.


“REMAX”, is trademark rights of REMAX & WK Singapore Pte Ltd in Singapore. Unauthorized use or duplication of these marks is strictly prohibited law.